These are the terms and conditions applying to services provided to pupils of 1 Stop Instruction and or 1 Stop Instruction Limited, both of 18 Regent Gardens, Ilford, Essex, IG3 8UL. Any reference to the masculine shall also apply to the feminine. Any pupil remitting monies for any course or training provided by 1 Stop Instruction shall be deemed to have read, understood, and agreed these terms and conditions. Any minor that attends training should have these terms and conditions explained to him by a responsible adult and the pupil will be bound by these terms and conditions.
Scooter & Motorbike Tuition
1 - General
a- The pupil/instructor ratio, and the aptitude of the pupil, shall be determined by 1 Stop Instruction. If , in the opinion of 1 Stop Instruction, the pupil acts, during training, in any manner deemed to be dangerous to themselves or any individual or to any equipment provided by 1 Stop Instruction, then 1 Stop Instruction reserves the right to cancel any remaining training. 1 Stop Instruction reserves the right to retain any monies paid by the pupil. Once the pupil has attended the first day of training, and paid the course fee in full, these monies shall be retained by 1Stop Instruction in any event.
b- Any agreed training must be completed, including practical test if applicable on the dates agreed and stated in the confirmation sent to the pupil by 1 Stop Instruction.
c- 1 Stop Instruction accepts no liability for any claim, loss, damage or expense arising out of the acts or omissions of it’s staff or agents, unless those acts or omissions are caused by the negligence or willful default of 1 Stop Instruction or its agents.
d- Any claim made by the pupil against 1 Stop Instruction or its agents shall at all time be limited to only the gross cost of training provided, excluding an amount for any test fee paid to the Driving Standards Agency (DSA) if applicable.
e- Force Majeure shall apply to this agreement.
f- 1 Stop Instruction will only provide a suitable Hi-Viz vest and, if required, a safety helmet and gloves to the pupil. Any protective clothing/waterproof clothing is highly recommended and should be provided by the pupil for his own safety and comfort.
g- The pupil will forfeit any deposit paid and will not be allowed to train if he:
i- fails to start the course at the time advised to him by 1 Stop Instruction.
ii- fails to bring both parts of his provisional/full license to the training course.
iii- fails to satisfy any eyesight requirements as stated by the DSA.
iv- fails to satisfy the instructor of any requirements in respect of the highway code and/or road traffic procedure as sated by the DSA.
h- In the event of the DSA canceling a test, for any reason whatsoever, the pupil is responsible for claiming any compensation payment, which may be due, from the DSA. 1 Stop Instruction shall remain entitled to retain any monies paid for tuition, DSA test fees, and/or bike hire in respect of any such cancelled test appointment.
i- 1 Stop Instruction cannot be compelled to provide any training and/ or bike hire for any rescheduled test appointment made by the DSA or the pupil and, in the event of 1 Stop agreeing to provide such service, fees shall be payable by the pupil as agreed with 1 Stop Instruction.
j- By attending any training course, the pupil agrees to 1 Stop Instruction using any pictures or video feedback of the pupil for marketing purposes and consents to 1 Stop Instruction emailing the pupil with any information that may be, in the opinion of 1 Stop Instruction, of interest to the pupil.If the pupil does not consent to this he should email his written objection to info@1stopinstruction.com.
k- All training is subject to the pupil signing a liability disclaimer and agreeing to the conditions therein
2 - Payments:
a- CBT training. A payment in full must be paid for any CBT booking. Any cancellation or alteration to a booking must be made 72 hours before the booking date, at the latest, and will be subject to an administration fee of £20-00. This fee may be waived if the pupils rebooks another CBT place within 14 days of the cancelled date. The re-booking of a CBT can only be applied once and is at the sole discretion of 1 Stop Instruction.
b- Other courses. A deposit of £200-00 or a lower gross course cost amount, must be paid by the pupil. Any cancellation or alteration to booked courses must be agreed with 1 Stop Instruction, in writing or email, at least 21 days prior to the first day of the booked course at the latest, and will be subject to an administration fee of £50-00. Any cancellation or alteration made within 21 days of the first day of the booked course will result in any monies paid by the pupil being retained by 1 Stop Instruction. The retention of monies is at the sole discretion of 1 Stop Instruction, and any refunds made will be subject to an administration fee of £50-00. Any amount paid in excess of the £200.00 deposit shall be refunded to the pupil in any event.
c- Any balance of fees must be paid in cleared funds no later than at least three days prior to the first day of such training or as otherwise agreed between the parties. No refunds shall be made to the pupil once training has commenced.
d- If the pupil requests, and remits payment for either as a free standing test or as part of a course, a Module 2 test within 3 working days of him having attended and failed the Module 1 test then the pupil will forfeit any monies paid in respect of training or test fees the Module 2 test and will not be allowed to attend the same.
e- All payments made by the pupil for training must be in cleared funds before the first day of training. Any credit card payments made are subject to an additional charge of 5%. Any returned cheques are subject to an administration fee of £30.00 per returned occasion.
3 - Damage Deposits.
a- CBT Training. No deposit is required but the pupil agrees to be responsible for any loss or damage caused to any equipment, including any bike or scooter, provided by 1 Stop Instruction, whilst in the pupil’s care and control. To minimize any such cost 1 Stop Instruction reserve the right to cancel the pupils training at any time in accordance with paragraph 1a of these Terms and Conditions. All payments in respect of damaged equipment must be paid by the pupil to 1 Stop Instruction within 14 days of the damage occurring.
b- Other courses. The pupil agrees to deposit an amount of £250.00 with 1 Stop Instruction (damage deposit). This deposit is refundable in full if the pupil does not damage or drop the bike, on any single occasion, or collide with any object or individual, or damage any equipment lent to the pupil by 1 Stop Instruction. No partial refunds of this deposit are payable by 1 Stop Instruction whatsoever. This Excess damage deposit only applies to those dates agreed and stated in the confirmation sent to the pupil by 1 Stop Instruction.
c- Alternatively the pupil may pay to 1 Stop Instruction a non refundable insurance excess premium of £10.00 for each day of training, which is also applicable for any test re-sit days.d- In the event of additional training and/or bike use being required by the pupil, beyond that agreed with 1 Stop Instruction, this will be provided at a cost agreed by the parties. A damage deposit or insurance excess premium will be payable by the pupil as stated in paragraphs 3b and 3c.
4 - Pupils obligations:
a- The pupil must at all times be legally entitled to undertake the training and as such must always have available for inspection by 1 Stop Instruction either their provisional or full driving license (both parts), their current theory pass certificate, if required, and their current CBT certificate, if applicable. In any event, the pupil must bring these original documents for inspection on the first day of training. Failure to do so could result in the cancellation of training and the pupil forfeiting any monies paid to 1 Stop Instruction.
b- The pupil must also be able to read a number plate at a distance of over 20.5 meters or at a distance determined by the DSA at the training date(s). Failure to do so will result in the cancellation of training and the pupil forfeiting any monies paid to 1 Stop Instruction.
c- The pupil must be at the training venue advised by 1 Stop Instruction by the time agreed for the benefit of other pupils. Failure to do so will result in the cancellation of training and the pupil forfeiting any monies paid to 1 Stop Instruction.
d- Unless otherwise agreed with 1 Stop Instruction, the pupil must bring suitable protective and waterproof clothing and a safety helmet in accordance with current UK legislation. 1 Stop Instruction reserves the right to determine what is deemed to be ‘suitable’ clothing. Short sleeve shirts, shorts, sandals, or other such clothing shall not beacceptable for training. The pupil agrees not to hold 1 Stop Instruction liable for any injury sustained whether wearing suitable protective clothing or not. The pupil’s non compliance will result in the cancellation of training and the pupil forfeiting any monies paid to 1 Stop Instruction.
e- In respect of any required training exercises carried out by the pupil, whether on a public road or the training site, the pupil accepts that these exercises are carried out at his own risk and volition. The pupil agrees not to hold 1 Stop Instruction and/or Powerleague liable for any injury sustained to himself, howsoever caused, whilst carrying out such exercises.
f- If the pupil is using their own bike for training, they should ensure that it is the right specification for the course being attended, including the display of two legal sized ‘L’ plates, and in a roadworthy condition as determined by 1 Stop Instruction and shall meet all current UK legislation requirements at that time. The pupil shall bring and retain a current MOT certificate, if applicable, insurance certificate and road tax for the bike being used. The pupil’s non compliance will result in the cancellation of training and the pupil forfeiting any monies paid to 1 Stop Instruction.
g- For reasons of safety, the pupil shall at all times wear a suitable hi viz vest provided by 1 Stop Instruction. The pupil shall also at all times adhere to instructions given by 1 Stop Instruction and act in a manner so as not to bring harm themselves or any other individual. This vest, and any other equipment belonging to 1 Stop Instruction, is to be returned to 1 Stop Instruction at the end of each day’s training. Failure to do so will result in the immediate cancellation of training and the pupil forfeiting any monies paid to 1 Stop Instruction.
5 - 1 Stop Instruction obligations:
a- To provide training to the pupil to a standard required to prepare the pupil for the purposes of compulsory basic training (CBT) and/or the practical motorcycle test, or Enhanced Rider Scheme, in accordance with the requirements of the Driving Standards Agency (DSA). This training is to be provided on a date(s) agreed with the pupil but 1 Stop Instruction reserves the right in the event of unforeseen circumstances, including mechanical breakdown, to alter this date(s) to an alternative date(s) and advise the pupil accordingly. The pupil agrees that this training may be on consecutive or non-consecutive dates.
b- If agreed with the pupil, 1 Stop Instruction agrees to provide a suitable bike, helmet and gloves, for training purposes which meets current UK legislation. Any such items provided shall at all times remain the property of 1 Stop Instruction and must be returned by the pupil at the end of each days training.
c- Where a bike is provided by 1 Stop Instruction, to provide adequate fuel for training purposes.
d- To always have in place adequate insurance for the training bikes provided.
e- To always have in place suitable Professional Indemnity insurance.
f- 1 Stop Instruction will liaise with the DSA to book, and pay for, the pupils first test date at a suitable DSA test centre, if applicable. Unless otherwise agreed, 1 Stop Instruction shall at all times only be liable for the first test date fee for the pupil.
g- In the event of mechanical failure, 1stop Instruction liability will be limited to offering replacement lessons for any lessons affected.
6 - Re-tests
a- CBT training. In the event of the pupil not fulfilling the required standards, as stated by the DSA, to achieve a CBT certificate, the pupil has to rebook a new CBT course at normal fee rate.
b- Other courses. In the event of re-sitting any other training course the fee payable to 1 Stop Instruction must be paid in advance in cleared funds. Any cancellation oralteration to booked courses must be agreed with 1 Stop Instruction, in writing or email, at least 21 days prior to the booked re-sit course at the latest, and will be subject to an administration fee of £50-00. Any cancellation or alteration made within 21 days of the booked re-sit course will result in any monies paid by the pupil being retained by 1 Stop Instruction. The retention of monies is at the sole discretion of 1 Stop Instruction, and any refunds made will be subject to an administration fee of £50-00.
7 - Pass Protection Scheme
The pupil may take advantage of the Pass Protection Scheme offered by 1 Stop Instruction. Under this scheme the pupil pays an amount of £110.00 (for Module 1) or £170.00 (for Module 2) or £270.00 (for both Module 1 and Module 2). If the pupil fails to pass Module 1 having paid for Pass Protection he will be entitled to one Module 1 re-sit.at no additional charge. ). If the pupil fails to pass Module 2 having paid for Pass Protection he will be entitled to one Module 2 re-sit.at no additional charge. The pupil may also elect to pay a Pass Protection premium of £270.00 which entitles him to one further attempt at Module 1 and one further attempt at Module two at no extra charge. This scheme offers a real financial saving on the normal test re-sit fee but the pupil should note that once any Pass Protection fee is paid to 1 Stop Instruction it is non refundable under any circumstances. The pupil should also note that the respective fees only entitle the pupil to one test re-sit and that Module 1 and Module 2 Pass Protection fees, once paid, are not transferable between Module re-sits and are not refundable in any event.
8 - Practical Tests
The pupil accepts that if he has booked and paid for the Module 2 test to take place within three days of his Module 1 test, and he subsequently fails his Module 1 test, he will a- Not be eligible to attend the Module 2 test and as such; b) Not be eligible for the training prior to the scheduled Module 2 test and; c) will not receive any refund of any fees in respect of the scheduled Module 2 training or test.
9 – Disclaimer
RIDING A SCOOTER/ MOTORBIKE CAN BE VERY DANGEROUS! BY ATTENDING TRAINING WITH 1 STOP INSTRUCTION (which shall mean 1 Stop
Instruction and/or 1 Stop Instruction Limited)EACH PUPIL AGREES TO:
Understand and accept that in order for the pupil to attain a Compulsory Basic Training Certificate (CBT), and/or prepare for the practical motorcycle test, 1 Stop Instructionare willing to provide training to the pupil, including any required maneuvers at 1 Stop Instruction’s training site, based in the Powerleague car park, Forest Road, Ilford,Essex, IG6 3HJ, as well as on any public roads, in any prevailing weather conditions deemed acceptable by 1 Stop Instruction.
In the case of CBT training, the pupil should be satisfied with the training they have received so far and feel sufficiently competent to proceed with the fifth elementinvolving a minimum of 2 hours riding on the public highway. In all other cases the pupil should be satisfied with any training provided, or their own riding experience, toproceed with further training including riding on a public highway and/or preparing for any requirements of the full motorcycle test.
In the case of CBT training, the pupil should feel sufficiently competent to conduct the fifth element in the prevailing weather conditions at that time. In all other cases thepupil should also feel competent to conduct further training, including the practicing of any maneuvers required by the full motorcycle test,in the prevailing weather conditions at that time. In all cases, including but not limited to CBT training, the pupil should consider that the motorcycle/scooter to be used for training is suitable for them to use for the purposes of the fifth element of CBT training and, in other cases, continued training for the full motorcycle test.
The pupil accepts that although 1 Stop Instruction have replicated the Module 1 training circuit from the Driving Standards Agency (DSA) as much as possible, some of these measurements may differ from those used at the DSA’s Multi Purpose Test Centre (MPTC).
The pupil confirms the wish to carry out any scooter or motorcycle training, either for CBT training or for that of the practical motorcycle test at his/her own risk, and accepts that such training involves a degree of risk of physical injury to themselves.As such, the pupil agrees not to hold 1 Stop Instruction or any 1 Stop Instructors liable for any injury sustained to him/her whilst carrying out any such training.
The pupil has been made aware that he/she may elect to cease training at any time by notifying the training instructor. In the event of a pupil opting to cease training the pupil should note that no fees will be refunded to the client by 1 Stop Instruction.1 Stop Instruction, or any 1 Stop Instructor, cannot be liable for any items belonging to the pupil whilst he/she is undergoing any training provided by 1 Stop Instruction.
The pupil has also received, read and accepted the terms and conditions of any training provided to the pupil by 1 Stop Instruction, including this liability disclaimer, and especially any reference to any damage deposit or damage waiver premium he/she has remitted to 1 Stop Instruction, prior to the pupil attending any training with 1 Stop Instruction.
THIS DISCLAIMER SHALL REMAIN IN FORCE AND APPLY DURING ANY TRAINING PROVIDED TO THE PUPIL BY 1 STOP INSTRUCTION.
IF ANY PUPIL IS UNHAPPY WITH ANY OF THE ABOVE, HE/SHE SHOULD NOTIFY THE TRAINING INSTRUCTOR IMMEDIATLEY AND REFRAIN FROM
ANY FURTHER TRAINING.IN THIS EVENT NO FEES WILL BE REFUNDED TO THE PUPIL BY 1 STOP INSTRUCTION.
10 - Complaints
Any complaints must be made in writing and be received by 1 Stop Instruction, at their offices, within seven days of such action which caused the complaint.
Driving Instruction / Cars
11 - Payments
a- All payments made by pupils should be in cash, cheque or credit card. All payments must be cleared before the first lesson. Any credit card payments made are subject to an additional charge of 5%. Any returned cheques are subject to an administration fee of £30.00 per return.
b- Individual or blocks of ten lessons are payable for in FULL, in cleared funds, on or before the first lesson. The ten lesson discount can only be applied once per pupil. Please refer to our latest fee scale.
c- Any payments made to 1 Stop Instruction are non refundable except at the absolute discretion of 1 Stop Instruction.
d- Receipt of your deposit/payment is your full acceptance of our terms and conditions.
12 - Refunds
a- Lesson and Course fees are non-refundable. (Refunds will only be issued in exceptional circumstances i.e. if the instructor is unable to provide the service originally booked by the pupil). Deposits are non-refundable.
b- Lesson/course fees may at the discretion of the school be transferred to another 1Stop Instruction instructor.
c- Your Progress/appointment card acts as your receipt and must be brought to every lesson.
d- All lessons must be completed within 3 months of booking (two months if less than ten hours).
13 - Tests
a- Tests, although paid for by candidate, are not guaranteed at the end of hours booked, if the standard of driving, REQUIRED BY THE INSTRUCTOR, for the practical test has not been reached. Extra hours will need to be booked and paid for before candidate is taken for test which will be always at the instructors discretion.
b- Post test courses are to be taken in weekdays between the hours of 9am and 5pm unless special arrangements were made at time of booking. In exceptional circumstances lessons may be able to be arranged for evenings/weekends and these may be subject to additional charge, which will be confirmed by 1Stop Instruction to the pupil. All post test courses not paid for in full by the due date will be considered as cancelled by applicant and any deposit paid will be forfeited.
c- In the event of mechanical failure, 1stop Instruction liability will be limited to offering replacement lessons for any lessons affected. In the event of the DSA canceling a test, for any reason whatsoever, the pupil is responsible for claiming any compensation payment, which may be due, from the DSA. I Stop Instruction shall remain entitled to retain any monies paid for tuition and/or bike hire in respect of any such cancelled test appointment. 1 Stop Instruction cannot be compelled to provide any training and/ or bike hire for any rescheduled test appointment made by the DSA or the pupil and, in the event of 1 Stop agreeing to provide such service fees shall be payable by the pupil as agreed with 1 Stop Instruction.
14 - General
a- All instructors work under a franchise contract with 1stop Instruction Driving School. They are responsible to 1Stop Instruction for your tuition, conduct and the condition of their car. 1stop Instruction act as agents for it’s franchised instructors and is not responsible for money paid to such instructor or booking dates and times.
b- Every endeavor will be made to make available the same instructor and car for driving lessons and driving test, but the school retains the right to change either if the situation so warrants. In certain circumstances the school/instructor has the right to terminate lessons or test should they feel it necessary.
c- All changes to courses once booked may incur an administration fee of £20.00 and will only be accepted at the discretion of 1stop Instruction. Changes to Test dates are dependant on availability of both test date and instructor, and in most cases must be received and acknowledged before the start date of the course. All changes must be requested in writing and signed by the person the course has been booked for. Courses and or deposits are not transferable.
15 - Complaints
a- Complaints must be made in the first instance to the instructor concerned. If you are not able to resolve the matter with the instructor, you may telephone the office. As a final step, complaints can be put in writing to 1 Stop Instruction, 18 Regent Gardens, Ilfrod, Essex IG3 8UL. Complaints in writing will only be considered if they are received by the school within 21 days of the incident.
16 - Cancellations
a- If you wish to cancel or re-arrange a lesson a minimum 48 hours prior notice must be given. Cancellations must be made directly between you and your instructor. If you do not give at least 48 hours notice of cancellation, your instructor will be entitled to charge you for the lesson(s) cancelled.
